All orders confirmed by shop.felomoto.eu will be shipped to the address indicated by the purchaser at the time of purchase. You can choose whether to receive the shipment at your home, a friend or relative, or at your place of work.
shop.felomoto.eu store uses different transport companies for shipping depending on the type of product being shipped and its destination. As soon as the package is picked up from our warehouses by the transport company, an email will be sent to the customer confirming the shipment with the code and the link to track it. If, at the time of delivery, the order holder is not present at the given address, the transport company in charge will contact the order holder to arrange delivery. It is also possible to track the status of the shipment by following the instructions in the shipment confirmation email or contact customercare at customercare@shop.felomoto.eu for information on your package if it has not yet been delivered on time, indicating the order number, name, address and city of delivery. It is not possible to check the inside of the package upon delivery, but if the Customer finds any anomaly (open or visibly damaged box), he/she may refuse the delivery stating the reason. You should then contact Felo Moto Shop customer service at customercare@shop.felomoto.eu describing the reason for rejection. Should the parcel be damaged during transport but still be accepted, New Works Webtech Srl shall not be held responsible for damages later claimed by the Customer, since the order collection was attested as undamaged.
The delivery forecast indicated on the purchase page is to be considered purely indicative. No compensation can be requested from New Works Webtech Srl in the event of damage due to delayed, interrupted, totally or partially suspended deliveries. This also applies to cases of delays, interruptions or suspensions due to causes that may alter the supply and distribution process such as: work interruptions, labour unrest, delays attributable to suppliers, energy shortages, suspension of transport, etc.
Where requested to customer service, after the order has been sent, New Works Webtech Srl shall issue an invoice for the material shipped, sending it by email or inserting it inside the shipment, to the order holder, pursuant to Article 14 of Presidential Decree 445/2000. The invoice shall be issued on the basis of the information provided by the Customer at the time of the request. Delivery costs shall be borne by the Customer and shall be specified when the order is placed. Payment of the goods by the Customer shall be made using the methods available when placing the order.
Upon delivery of the goods by the courier, the Customer shall check that the packaging is intact and undamaged. Any damage must be immediately reported to the delivering courier. Once the courier's document has been signed, the Customer may not make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery in the manner provided for herein. In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when placing the order, the order shall be automatically cancelled.
Shipments to countries outside the European Union may be subject to customs charges that are established by the customs of the country of destination. For the above-mentioned countries, New Works Webtech Srl cannot foresee the amount of such charges, which shall be borne by the purchaser and shall be paid upon delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.
*methods not valid in case of vehicle purchase
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